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Quotes are valid for 30 days from the day the quote is received unless stated otherwise at the time of quotation.
All of the parts that we supply are fully tested. They are sold with a standard 12-month return-to-base warranty; we also offer dedicated after-sales support.
We provide a full 12-month return-to-base warranty on all reconditioned, service exchange and new parts. So, if you have any problems within 12 months from the date of delivery, then you can contact our Customer Support Team who will be happy to help and explain what your next steps should be.
Should any product supplied by us fail within the first 14 days then we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.
If a problem occurs after the initial 14 days our standard warranty terms apply.
We understand the importance of speed in a critical breakdown situation so, wherever possible, we strive to dispatch parts on the same day as an order is placed. However, each case is dealt with on an individual basis and factors such as the condition of the part or where it is being sourced from can affect the speed in which we can operate.
All details relating to the delivery timescale will be made very clear on your quotation
To make your purchase as easy as possible we offer a variety of payment options including bank transfer and cheques. We also accept most major credit and debit cards including Visa, MasterCard and American Express.
Sourcing a reconditioned part means that you can get a fully tested and warranty protected component for only a fraction of the price of a new unit. We can supply thousands of reconditioned parts, meaning that you don’t always have to pay out large sums of money in order to combat unplanned downtime.
Want to find out more information about how a reconditioned part could be the right solution for you? Get in touch with our team today.
We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Hella, Sony, Toshiba, and more.
If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we can produce a tailored quote for you, even if the part is not listed on our website.
For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7-day return-to-base policy for an exchange or full refund.
Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.
The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.
If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation.
All order cancellations are subject to approval by Natto Auto & Engineering.